Sind Gratis-Retouren ein Auslaufmodell?

Die Marktgrößen Amazon, Zalando und Otto sperren sich bisher gegen kostenpflichtige Retouren. Foto: dpa

Die ersten Mode-Onlinehändler verlangen inzwischen eine Rücksendegebühr. Aber die Branchengrößen halten noch die Füße still.

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Bei 2,95 Euro Kosten könnten 16 Prozent Retouren eingespart werden

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